(29 weeks ago)
Contact help desk to solve low ratio issue.
Try to seed the torrents you have downloaded as long as possible. You will get seed bonus points for seeding those torrents. You can later exchange those points and buy upload amount, that will improve your ratio. You can also download free-leech torrents to balance your ratio. Another way to increase ratio is uploading torrents, but you must read the upload rules before uploading anything.